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Shipping and Returns

SHIPPING

U.S. Shipping Prices: (excluding Hawaii & Alaska)

Rate name Conditions Price
Standard Shipping $49.00 and up Free
Standard Shipping $40.00–$48.99 $7.99
Standard Shipping $30.00–$39.99 $6.99
Standard Shipping $0.00–$29.99 $5.99

All orders are subject to a handling period before shipment, usually 2 - 3 business days.

Most orders leave the warehouse within 3 - 5 business days after receipt of payment.

You will then receive notification of both processing and shipment.  In most instances we are shipping from our warehouse in the US but occasionally we may offer specialty items that are shipped from Asia or the UK.

Orders may be cancelled if they have not been processed and shipped.  After they have been processed they may not be cancelled.

Please make sure to provide the correct shipping address.  kittywhiskersclub.com cannot be held responsible for items shipped to incorrect addresses provided by the buyer.  In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under all circumstances. kittywhiskersclub.com will not be held responsible for customs taxes.

Please allow up to 3 - 4 weeks delivery time, once orders are processed, as they may be shipping from other countries.  Apparel typically arrives in 2 weeks.

PLEASE READ CAREFULLY...

1. IF YOU REQUIRE A RETURN, REFUND OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: contact@kittywhiskersclub.com

2. Please include photos, an explanation and anything else necessary to resolve whatever issue you may have.

3. If a product is defective we will replace it.

Thank you for your purchase, your trust and honesty... now, our attorney wants us to include formal language below.  :)

RETURNS

If your product is damaged or has any issues, we will replace it.   We require you to first send a picture showing damage and upon inspection we will tell you whether it fits our criteria for return and replacement. If approved we may ask you to send the product back to us.  If it was our fault we will send you a new product, usually without you needing to return the defective product.

*Please note, we cannot offer refunds or replacement for incorrect sizes.  Please refer to sizing charts before placing your order.  If a shirt runs a bit small or is fitted we will note that in the description.

REFUNDS (IF APPLICABLE)

Our products are made to order and we will replace the item if it is defective.. Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis. Only regular priced items will be refunded.  Unfortunately, sale items cannot be refunded. 

SHIPPING RETURNS

* Please note, you must contact us first before ever returning a product. (Please read our return policy above)  To return your product, you should mail your product to: 

ATTN: RETURNS
kitty whiskers club
P.O. Box 220
Manahawkin, NJ 08050

Please include in the return box your order number and the reason for return so that the return can be properly applied to your account. You will be responsible for paying shipping costs to return your order.  Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

Please use trackable shipping service and purchase shipping insurance. We can't guarantee that we will receive your returned item.